RETURNS&REPLACEMENTS
At Trendora Hub, we stand behind every product we sell. Your satisfaction matters to us, and we've made our return and replacement process simple and transparent.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and clear photos of the product and packaging. We'll provide a free replacement or full refund at no cost to you.
Returns for Other Reasons
Changed your mind? Ordered the wrong size? You have 7 days from delivery to request a return. Your item must be unused, in original condition, with all packaging and tags intact. Please note that return shipping costs are your responsibility, and original shipping charges are non-refundable.
Non-Returnable Items
Customized or personalized products, items showing signs of use, and products without original packaging cannot be returned unless damaged or defective.
Refund Processing
Once we receive and inspect your returned item, your refund will be processed to your original payment method within 5–10 business days.
Need Help?
Contact our customer support team at trenddorahub@gmail.com
SHIPPING INFORMATION
We process orders within 2–3 business days. Once shipped, your package will arrive in:
USA — 5–10 days
Canada — 7–12 days
Europe — 7–14 days
You'll receive tracking details via email when your order ships. Please note delivery times may be longer during holidays and peak seasons.
PRODUCT CARE INSTRUCTION
Care & Maintenance
Machine wash in cold water, turning the garment inside out to preserve color and print integrity. Use a gentle cycle with mild detergent only. Do not use bleach or harsh chemicals. For drying, tumble dry on low heat or lay flat to air dry for best results. Never apply direct heat to printed or embellished areas. Professional dry cleaning is not recommended unless the garment label indicates otherwise.
Frequently Asked Questions
Q: How can I track my order?
A: Tracking details will be emailed once your order ships.
Q: Can I return an item if I ordered the wrong size?
A: Yes, but the customer is responsible for return shipping costs.
Q: Do colors match the photos exactly?
A: Slight color variations may occur due to screen settings and lighting.
Q: How do I find the correct size?
A: Each product page includes its own size guide.